FAQ

1. What types of products do you offer?

FestiveTreasures specializes in a diverse range of holiday and lifestyle products, including prelit Christmas trees designed to enhance festive atmospheres and innovative cooler backpacks suitable for outdoor adventures.

2. How can I ensure the quality of your products?

We prioritize high-quality materials and thoughtful design in all our products. Each item undergoes rigorous quality checks to ensure it meets our standards before reaching our customers.

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You can initiate a return by contacting us via email.

4. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. Please contact us if you have questions regarding specific products.

5. How long does it take to process a refund?

Refunds are processed within 10 business days after we receive and inspect your return. However, it may take additional time for your bank or credit card company to post the refund to your account.

6. Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase once the return is accepted.

7. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

8. What should I do if my item arrives damaged?

If your item is defective or damaged upon arrival, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

9. Do you offer gift cards?

Currently, we do not offer gift cards. However, we provide a wide range of products that can serve as thoughtful gifts for various occasions.

10. How can I contact customer service?

You can reach our customer service team by emailing us at festivetreasuresusa@gmail.com. We are here to assist you with any inquiries or concerns you may have.